We are happy when you are happy. You may return for exchange, unworn, unlaundered items within 30 days of delivery. Please make sure all tags and packaging are intact. Due to health code regulations, underwear, hosiery, and swimwear must be unopened and unworn. No returns / Exchanges will be accepted in thongs, g-stings or Jock Straps. We do NOT issue credit card refunds.
We will process your return/exchange within 3 weeks and notify you once we have done so. We do NOT issue credit card refunds, only exchanges. All clearance items are final sale.
Return / Exchange Shipping Fees
You are responsible for return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely event that you receive damaged goods or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our mistake.
How to Return or Exchange Your Purchase
Please follow these steps to successfully return / exchange your purchase:
1. Replace the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped.
2. If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent damage while in transit. We are not responsible for damage to products in transit back to us.
3. To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method where you receive a shipping slip that can be used to trace the delivery.
4. There is no exchange number. Please use the order number that was sent to you and includes your information when you are exchanging the item.
If you have questions prior to returning items to us, please call:Customer Care 1877 344 4604
Lingerie Malebasics Inc.
4035 St. Catherine Est
Montreal, Quebec, H1W 2G9
We will charge you the shipping fee for the item exchanged send back to you.
Please note that at our own discretion may refuse any return if it does not meet the Return guidelines. We will then return to you the item you sent us initially.